Understanding the patient, focusing on treatment, and providing a perfect experience
Dr. Lan always believes that “Teeth and hair are a corner of a person.” Every customer who comes to Worldwide Hospital surely desires to have the healthiest and most beautiful smile when they leave. Dr. Lan not only focuses on the aesthetic aspect of the smile but also pays special attention to the oral health of the customers, ensuring that all functions of the teeth are stable and in good condition.
While working here, Dr. Phuong Lan and her colleagues always aim to deliver the best values to customers with the principle of prioritizing the customers’ interests and health. Therefore, during the consulting and planning stages for customers, the detailed explanation of the treatment process is something that Dr. Phuong Lan and the entire team at Worldwide Hospital never overlook or casually share.
Moreover, for Dr. Phuong Lan, understanding the customer is a valuable dose of spiritual medicine. Dr. Lan knows that regardless of personality, the fear of dental procedures is something that almost all customers encounter. Usually, in the operating room, Dr. Lan pays attention to details to make customers feel more comfortable, or acts as a “companion” alongside customers to provide emotional support throughout the treatment process.